Privacy Policy
Last updated: 26 July 2026
1. Who we are
This website is operated by:
Utrecht Ramen Japanese Kotoya dining
Address:
Willemstraat 9
3511 RG Utrecht
The Netherlands
For questions about this Privacy Policy or your personal data, please contact: ur@kotoya-nl.com
2. Personal data we collect
When you use our contact form, we may collect the following information:
- Your name
- Your email address
- The date and approximate time of your visit
- A description of a lost item
- Information about where you were seated
- Relevant order details
- The contents of your message
- Technical information required to securely submit the form
Please do not include sensitive personal information in your message.
3. Why we use your information
We use the information submitted through the contact form only to:
- Review and respond to lost-item inquiries
- Review and respond to general questions
- Identify and return lost property where possible
- Prevent spam, misuse and security incidents
- Keep necessary records relating to an inquiry
We do not use contact-form information for advertising or email marketing.
We do not accept reservations, table availability requests, seat-hold requests or advance arrival notices through the contact form.
4. Legal basis
We process your information because it is necessary for our legitimate interest in responding to inquiries, managing lost property, protecting the website and operating the restaurant responsibly.
Where processing is required by law, we may also process information to comply with a legal obligation.
5. How long we keep your information
Contact-form messages and related correspondence will normally be deleted within six months after the inquiry has been completed.
Information may be retained for longer where this is reasonably necessary to:
- Comply with a legal obligation
- Establish, exercise or defend a legal claim
- Investigate fraud, abuse or a security incident
We will not retain personal information longer than reasonably necessary for the purpose for which it was collected.
6. Who may process your information
Your information may be processed by service providers that are necessary to operate the website and respond to your inquiry, including:
- Website hosting providers
- Contact-form and form-storage providers
- Email delivery and email hosting providers
- Website security and spam-prevention providers
These providers may process information only where necessary to provide their services.
We do not sell or rent personal information.
7. International data transfers
Some technology providers may process information outside the European Economic Area.
Where required, appropriate safeguards must be used to protect personal information in accordance with applicable data-protection law.
The website owner must verify Readdy's hosting, form-storage, email and data-transfer arrangements before publishing the website.
8. Your privacy rights
Subject to applicable law, you may ask us to:
- Provide access to your personal information
- Correct inaccurate or incomplete information
- Delete your personal information
- Restrict how your information is used
- Object to certain processing
- Provide a portable copy of information where applicable
To make a request, contact: ur@kotoya-nl.com
We may request information necessary to confirm your identity before responding.
9. Complaints
You may submit a complaint to the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, if you believe that your personal information has not been handled correctly.
We encourage you to contact us first so that we have an opportunity to address your concern.
10. External websites
This website may contain links to external services such as:
- Google Maps
- Uber Eats, once the official Netherlands store URL has been confirmed
External websites have their own privacy policies and are responsible for how they process information after you leave our website.
11. Changes to this Privacy Policy
We may update this Privacy Policy when the website, contact form, service providers or legal requirements change.
The latest version and its update date will be displayed on this page.